Vivo is one of Brazil’s most important telecom companies. The Vivo Telecom careers guide helps you understand how to work in this fast-moving industry.
You will learn what to expect in different job categories, how much you can earn, and what benefits are available. This guide gives you practical insights so you can plan your next move.
Why Choose a Career at Vivo?
Vivo has a strong national presence and operates in both tech and customer-facing sectors. Careers here offer stability, career advancement, and employee benefits.
You get access to programs like health insurance, wellness support, and training. Hybrid and flexible jobs are available depending on the department.
Employees can grow through internal promotions and digital skills courses. The company promotes diversity and a modern work culture.
Main Areas of Employment
Vivo hires for various departments, each with its own skill set. Let’s break down the most common areas.
Customer Service
Customer service teams handle client inquiries, complaints, and billing support. You need good communication and patience.
Most roles are hybrid or on-site in contact centers. Salary range: R$1,800 to R$2,600/month.
Sales and Commercial
This area focuses on selling phone plans, broadband, and digital services. You work in stores or B2B sales, often with monthly targets.
Commissions are a major part of the compensation. Salary range: R$2,200 to R$4,500/month + commissions.
Technical and Field Support
Field technicians manage installations and solve service problems. These roles require technical knowledge and driving availability.
Most work is on-site and scheduled. Salary range: R$2,800 to R$5,000/month.
Roles in Tech and Corporate Areas
These roles support the internal engine of Vivo. They’re key to digital operations and company structure.
Digital and IT Careers
You can work on apps, software platforms, or data projects. Jobs include Software Developer, UX Designer, and Data Analyst.
Some positions are fully remote. Salary range: R$5,500 to R$12,000/month.
Administrative and Back Office
This includes HR, marketing, finance, and logistics. These support roles manage payroll, hiring, campaigns, and audits.
Many are hybrid or office-based. Salary range: R$3,000 to R$7,500/month.
Internships and Entry-Level Options
Vivo runs structured programs for young professionals. These allow you to grow with real tasks and support.
You can apply as an intern during college or join a trainee program after graduation. Each one lasts between 12 and 24 months.
After completion, many are hired full-time. Stipend: R$1,500 to R$2,200/month.
Hiring Process and Application Steps
Vivo uses a standard hiring process across departments. You must be prepared and meet the basic requirements.
First, apply through the official website or partner job boards. You’ll need a resume, a valid ID, and education proof.
Then you may face online tests and interviews. Background checks are part of the final stage.
How to Apply Correctly?
To apply correctly, follow these specific tips.
- Read the full job description to check requirements.
- Customize your CV to match key terms used in the role.
- Prepare for virtual assessments or interviews.
- Make sure your contact info and documents are updated.
Job Locations and Flexibility
Some roles require on-site work while others offer hybrid setups. Your department will influence your flexibility.
Tech and admin roles are often hybrid or remote. Sales and field work are mostly in-person.
Vivo has offices and stores across Brazil. Mobility between branches is possible after 6–12 months of performance.
Career Growth Paths Inside Vivo
You can move upward if you perform well. Promotion paths are clearly defined.
Store clerks can become store managers in 1–2 years. Developers may become tech leads or product owners.
HR analysts can move up to HR managers. Performance reviews happen every 6–12 months.
Two Key Department Clusters
Below are two department categories with multiple growth roles.
Sales and Customer Experience
These areas are central to revenue and customer loyalty.
Sales Consultant
Helps clients select plans or devices in stores. Needs strong interpersonal skills. Target-driven role with bonuses.
Retention Agent
Works in call centers to reduce customer cancellations. Uses negotiation and product knowledge. Requires patience and resilience.
Store Manager
Leads the store team and tracks results. Oversees schedules, goals, and customer satisfaction. Promoted from senior consultants.
IT and Digital Operations
This unit powers apps, systems, and digital services.
Software Developer
Builds internal tools or customer platforms. Knowledge in JavaScript, Python, or mobile dev required. Remote work is available.
UX/UI Designer
Designs layouts and app interfaces. Balances functionality and visual appeal. Must work with dev and product teams.
Data Analyst
Interprets customer data to improve service delivery. Works with databases and BI tools. Helps shape business strategy.
Workplace Environment and Employee Culture
Vivo has a reputation for being organized and people-focused. It’s known for internal support and fairness.
Teams often collaborate across departments. Inclusion and gender equality programs are active.
Wellness campaigns and mental health support are part of the benefits. Employee satisfaction is above average in tech and support areas.
How Does It Compare to Other Employers?
Vivo competes with Claro, TIM, and Oi for talent. Many professionals prefer it due to internal growth.
Salaries are slightly higher for tech roles compared to competitors. Benefits and career mobility are more structured.
Digital transformation efforts make Vivo appealing to young professionals. Remote and hybrid policies are clear and consistent.
What to Expect and How to Prepare?
Be ready to learn quickly and work with different teams. The pace is fast, especially in sales or tech.
Customer roles may involve weekend shifts. Tech roles require constant learning and certifications.
Soft skills and adaptability help you advance. The more you engage in internal programs, the more you grow.
Final Thoughts for Your Next Move
If you’re serious about a job in telecom, Vivo is a solid choice. The vivo telecom careers guide gives you role insights, salary clarity, and growth options.
Whether you prefer tech, people, or admin work, there’s a path for you. Prepare well and apply with confidence.
